Privacy Policy

Information you provide directly: When you create an account, place an order, or contact us, we collect information such as your name, email address, shipping address, phone number, and payment information. Shop owners additionally provide business name, location, printer capabilities, and bank account details for payouts.

Files and content you upload: When you submit a print order, we store the 3D model files you upload (e.g., STL, OBJ, 3MF files), along with any notes or specifications you provide.

Usage information: We automatically collect certain information when you use the Service, including your IP address, browser type, operating system, pages visited, links clicked, and the time and date of your visit.

Device information: We collect information about the device you use to access the Service, including hardware model, operating system version, and unique device identifiers.

We use the information we collect to:

• Provide, operate, and improve the Service
• Process transactions and send related information, including order confirmations and receipts
• Match customer orders with appropriate print shops based on capabilities, location, and preferences
• Send transactional communications about your account and orders
• Send marketing communications (where you have consented or where permitted by applicable law)
• Monitor and analyze trends, usage, and activities in connection with the Service
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations
• Respond to your comments, questions, and customer service requests

We do not sell your personal information. We may share your information in the following circumstances:

With print shops: When you place an order, we share your name, shipping address, order specifications, and uploaded files with the print shop you select. Shop owners agree to our Terms of Service and are prohibited from using your information for any purpose other than fulfilling your order.

With service providers: We share information with third-party vendors and service providers that perform services on our behalf, such as payment processing (Stripe), email delivery, and cloud hosting. These parties are contractually bound to use your data only as directed by us.

For legal reasons: We may disclose your information if we believe disclosure is in accordance with, or required by, applicable law, regulation, or legal process.

Business transfers: We may share or transfer your information in connection with a merger, acquisition, reorganization, or sale of all or a portion of our assets.

We use cookies and similar tracking technologies to collect information about your interactions with the Service. Cookies are small data files stored on your device.

We use cookies for authentication (to keep you logged in), preferences (to remember your settings), analytics (to understand how users interact with the Service), and security (to detect fraudulent activity). You can control the use of cookies at the individual browser level, but disabling cookies may limit your use of certain features.

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate personal information
• The right to request deletion of your personal information
• The right to object to or restrict processing of your personal information
• The right to data portability (receiving your data in a structured, machine-readable format)
• The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at privacy@theprinthive.io.